We will ship your passes via email shortly after your order and updates it to our system maximum 24 hours after purchase.
RETURN POLICY
All sales are final. Thank you for your understanding.
CANCELLATION POLICY
Group classes have a strict 12-hour cancellation/change policy. Private sessions have a strict 24-hour cancellation/change policy. Cancellations made within these time windows are considered late cancels.
CLASS PACKAGE EXPIRATIONS
All of our class packages have a 6-month expiration, so please plan accordingly when making your purchases. Sorry, we are unable to extend packages.
INSTRUCTOR SUBSTITUTIONS
Instructors for group classes are subject to change without notice.
If your instructor will be absent for a private or duet session, you will be notified in advance and you may choose to reschedule if that better suits your needs.
LATE ARRIVALS TO CLASS
If this is your first time at Pilates O’Clock , please arrive 10 minutes before class.
Returning clients may enter class up to 15 minutes late. Returning clients arriving more than 15 minutes late may not take class and will be charged the late cancel fee. We adhere strictly to this policy for the safety of our clients.
CLASS ATTIRE
Socks that cover the entire foot are required for all classes. We recommend wearing grip socks so you don’t slip. If you don’t have grip socks, we sell them in our retail shop.
We recommend wearing form-fitting clothing so our instructors can check your form.
PREGNANCY
Please let us know before class if you are pregnant. If you are brand new to Pilates or barre, we require that you take 3 private sessions before taking group classes. This is for the safety of you and your baby.
OTHER RESTRICTIONS
The minimum age requirement is 14 years old. There is no age limit, although clients over the age of 75 are encouraged to take private lessons.
